Privacy Policy

Last updated: July 2, 2026

Chem-Dry Ottawa respects your privacy. This policy explains what personal information we collect through this website, how we use it, and the choices you have. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Information we collect

You can browse this website without giving us any personal information. When you contact us or request a quote, we may collect the details you choose to provide, such as your name, email address, phone number, service address and any information you include in your message. We do not collect payment card details through this website.

How we use your information

We use the information you provide to respond to your inquiries, prepare quotes, schedule and deliver our services, and follow up about your request. If you ask us to, we may occasionally send you news or offers, and you can opt out at any time.

Cookies and analytics

This website may use cookies and similar technologies to help the site function and to understand how visitors use it, so we can improve their experience. You can control or disable cookies through your browser settings. Some analytics data is collected in an aggregated, non-identifying form.

How we share information

We do not sell or trade your personal information. We may share it with trusted service providers who help us operate our website and business, and only to the extent needed to perform their work, under an obligation to keep it confidential. We may also disclose information where required to comply with the law or to protect our rights, property or safety, or that of others.

How we protect your information

We use reasonable administrative, technical and physical safeguards to protect your personal information against loss, theft and unauthorized access. No method of transmission or storage is completely secure, but we work to keep your information safe and retain it only as long as needed for the purposes described here or as required by law.

Your choices and rights

You may ask us to access, correct or delete the personal information we hold about you, or to stop contacting you, subject to any legal requirements. To make a request, use the contact details below.

Links to other sites

Our website may link to third-party sites that we do not control. This policy does not apply to those sites, and we encourage you to review their privacy practices.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised date above.

Contact us

If you have questions about this policy or how we handle your personal information, please reach us by phone at 613-228-1696. You can also send a message through our contact page.